Accessibility Statement

Last Updated: 19 January 2026



Our Commitment to Accessibility

The Parkfield Collective is committed to digital accessibility for all people, including those with disabilities. We aim to provide an inclusive experience by following the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.



Accessibility Features

  • Semantic HTML with structured headings, lists, and landmarks
  • Full keyboard navigation support
  • Descriptive alt text for images
  • WCAG AA-compliant color contrast
  • Readable fonts and appropriate spacing
  • Responsive design for multiple screen sizes
  • “Skip to main content” links
  • Visible focus indicators
  • Clearly labeled forms
  • Clear error identification and guidance
  • Screen reader compatible AI chatbot interface


Standards and Guidelines

  • WCAG 2.2 Level AA
  • ADA (US)
  • EAA (EU)
  • AODA (Canada)


Current Status and Known Issues

  • New website in development for Feb 2026 with accessibility baked in
  • AI chatbot accessibility features are being implemented and tested
  • Some embedded third-party tools may not meet full compliance


Ongoing Efforts

  • Regular audits and testing
  • User testing with assistive tech
  • Staff training on accessibility
  • Accessibility reviews during development
  • Feedback collection from users with disabilities
  • Oversight by our Security and Compliance Committee


Practising What We Preach

We provide WCAG accessibility consulting and incorporate inclusive design in all client work, including for:

  • Shopify and BigCommerce stores
  • Custom web applications
  • Enterprise portals
  • Cross-border experiences


Assistive Technologies Supported

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Magnifiers (ZoomText, MAGic)
  • Voice control software (Dragon)
  • Keyboard-only navigation
  • Browser accessibility settings
  • Alternative input devices


Feedback and Support

Email: accessibility@parkfieldcollective.com

Please include:

  • The page or feature you're having trouble with
  • Assistive tech you're using (if any)
  • Description of the issue
  • Contact info if you'd like a response

We aim to respond within 3 business days.



Alternative Formats

We can provide content in the following formats on request:

  • Large print
  • Audio
  • Accessible electronic files (e.g., Word, plain text)
  • Braille

Email: accessibility@parkfieldcollective.com



Third-Party Applications

We use platforms like PostHog, Google Analytics, social media embeds, and Mistral AI. While we prioritize accessibility in vendor selection, we cannot guarantee full compliance across all third-party tools. Please refer to those providers’ accessibility policies directly.



Formal Complaints

If you experience persistent barriers, you may escalate:



Ongoing Improvement

  • Annual accessibility statement review
  • Annual comprehensive audits
  • Continuous testing and updates
  • User feedback incorporated
  • Accessibility training for staff
  • Quarterly review by Security and Compliance Committee


Contact Information

Accessibility: accessibility@parkfieldcollective.com
General: hello@parkfieldcollective.com
The Parkfield Collective
c/o Vellum Technologies Ltd
Pollexfen House, Wine Street
Sligo, F91 A3FD
Ireland

1. Initial Response

You'll hear from a real person within one business day. We operate across multiple time zones, so your inquiry is routed to the appropriate regional team for the fastest response.
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2. Discovery Conversation

We'll schedule a call to understand your situation, challenges, and goals. This is a conversation, not a sales pitch. We ask questions to understand if we're the right fit and what approach makes sense for your needs.

3. Clear Next Steps

If we're a good fit, we'll outline potential next steps - whether a mini-assessment, Kaizen audit, or scoped project. If not, we'll tell you honestly. We don't have salespeople, just customer success consultants focused on the right solution.
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The Parkfield Collective is the commercial consulting arm of Vellum Technologies Ltd - Teicneolaíochtaí Vellum Teoranta. Parkfield operates as a referral and technology partner in a capacity similar to an Independent Sales Organization (ISO) on behalf of licensed acquiring banks and payment institutions, but does not act as a bank, hold client funds, or engage in regulated payment activities. Parkfield maintains compliance with applicable data security and financial standards, including PCI DSS and PSD2 requirements. All regulated services are provided exclusively by licensed financial institutions authorized in their respective jurisdictions in the United States, Canada, the United Kingdom, and the European Union.
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